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Our return policy.
A. EXCHANGE/RETURN UNUSED PRODUCT
If you’re dissatisfied with your UnHide product for any reason and it has not been used/is not damaged, initiate a return within 30 days by going to https://unhide.us/a/returns. You will receive pre-paid return label to send your product back to us. If you could email us the tracking link/number of the return, that would be great. When we receive the product, we will promptly issue a refund. If you want to exchange the product for something different, you can go ahead and place a new order after you received your refund.
B. COVERED DEFECTS
If you think your UnHide product has damage or a defect that was not the result of improper use, please email us at help@unhide with photos of your product. We’ll be sure to assist you!
C. WHAT IS NOT COVERED
Problems and issues that result from normal wear and tear or improper use/wash are not covered. This includes but is not limited to:
1. Normal wear and tear.
2. Any improper use of the product
3. Minor imperfections such as slight flaws.
4. Stains, tears, burns, and discoloration that occur over time and/or are caused by the user.
5. Any product purchased from a different company (including FabFitFun).
6. Allergies or sensitivities to fabrics or materials.
7. Damage caused by animals, rodents or children.
8. Naturally occurring aromas from polyester or other materials.
D. ALTERNATIVE PATH FOR RETURNING BLANKETS
If you have had your product for more than 30 days or if your blanket does not meet the other return criteria, please go to https://unhide.treet.co. This is the official destination for reselling your new or pre-loved UnHide products, even if the product has minor flaws or imperfections. This is an alternative way for you to recoup money for an item if you miss the 30 day return window!