The blanket is so soft but even better than the blanket is their customer service. I noticed a small open seam on my first blanket and emailed them to see if anything could be done because I had already washed it. They responded within 24 hours and set me up with a replacement order. I got my new blanket which was perfect and they were kind enough to not make me go through the hassle of sending back the other, which my cat is very appreciative of, as she just got a major upgrade :). I will definitely be a customer for life!