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FAQs

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Cleaning & Upkeep

How should I wash my blanket?

To keep your blanket feeling it’s softest, we recommend the following care instructions: machine wash cold separately, and hang dry. You can also dry clean your blanket if you prefer.

How should I wash my pillow?

Remove the pillow case. Machine wash cold separately, and hang dry. You can also dry clean your pillow case if you prefer. 

How should I wash my Shleepy or Binger?

Machine wash cold separately, and hang dry.

Gifting

Can I place a gift order?

Yes! We do not include prices inside of our packages. You can add a gift message to your order at the time of purchase! 

Can I order a gift card?

Yes, you can order a gift card by going HERE.

How can I exchange a gift I received from someone?

Please go to our gift returns portal HERE. Please enter your shipping zip code and order number. If you are unable to find your order number, please contact customer service at help@unhide.us and provide us with the person’s name who purchased the gift for you and the product name/color/size. We will then provide you with the order number. 

Shipping

What is my order status?

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door.

How long should my order take to arrive?

It will take 7-14 business days for you to receive your order. The processing time is 2-4 days after order has been placed, and the shipping transit time is 5-10 days (for ground shipping) after you place your order. 

Do you ship internationally or to PO boxes?

We currently ship domestically and internationally. We do not recommend shipping to PO Boxes as it often adds additional transit time. Our main carriers are UPS and Fedex pending final destination, however, orders shipping to PO boxes are shipped via USPS.

My tracking links shows as delivered but I never received my package. What should I do?

Contact your local carrier to see if a parcel has been left for you. In some cases, a parcel will be left with a local carrier's office if the recipient is not available for delivery. In most cases, however, the parcel may be accidentally delivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands. If you have not been able to locate the parcel, contact help@unhide.us so we can investigate further.

What is the estimated shipping time?

Domestic (Ground): 5-10 business days

Domestic (Rush): 1-2 business days

International: 4-6 business days

If I pay for Rush shipping, what time does my order need to be placed for it to go out the same day?

All orders placed by 11:00 am PST will be shipped the same day. All orders placed after 11:00 am will be shipped the next day.

Who is responsible for international taxes and duties?

All international orders are shipped DDU. The customer is responsible for all duties and taxes.

Returns

What is your return/exchange policy?

We accept returns and exchanges of unused, undamaged or incorrect items within 45 days of the original order date. To initiate your return, please visit our returns portal HERE. Returns are subject to a return handling fee of $7.00 USD, which will be deducted from the amount of your refund. All return requests must be submitted within 45 days of placing your order.

What should I do if my item arrives damaged?

We apologize that you received a defective item! Please visit our returns portal HERE to begin processing your replacement. Once you have submitted your replacement through the portal, please send photos of the damaged product to help@unhide.us within 45 days of the original order date so we can process your replacement. Damaged items will not be accepted after 45 days of the original order date.

What should I do if I receive an incorrect item?

So sorry for the inconvenience and the error on our end. Please visit our returns portal HERE to begin processing your replacement for the correct item. Once you have submitted your request through the portal, please send photos of the incorrect product to help@unhide.us within 45 days of the original order date.

What should I do if I need to cancel or change my order?

Once your order leaves our warehouse, we can't make any changes as it is already in transit. This includes changing the shipping method, shipping address, or item. If your order has not yet shipped out, we can try to change the product or cancel your order to reprocess it with the correct information. Please reach out to help@unhide.us for assistance with this. 

 If your order has shipped out and you realize that the address is wrong, we recommend contacting the carrier to try to have the address changed or set up mail forwarding. Otherwise, the order will likely be returned to us. If the order is returned to us, we will issue a full refund.

Customer Support

When will products that are sold out now come back in stock?

If you have purchased from us before or have signed up for our emails, you will be notified when the item is back in stock. If you have not purchased from us before or haven’t signed up for emails, please subscribe to our mailing list!

Do you wholesale to other retailers?

If you are interested in wholesale, please email us at help@unhide.us for more information on order minimums.

How can I apply a coupon code to my order?

In checkout, there’s a place for you to enter your promo code above where the cost of your order is listed.

How can I contact customer support?

If you have any questions or need any help regarding products or orders, please email us at help@unhide.us and we would be glad to assist you. We look forward to interacting with you!

Sizes & Materials

What materials are used for the blankets?

Our Lil Marsh blankets and pillows are made of 100% Faux Chinchilla Polyester, while our Marshmallow blankets are made from 100% recycled Faux Chinchilla Polyester.

Our wearables are made of 100% Faux Sherpa Polyester.

What are the dimensions of the blankets?

X-Small Lil’ Marsh– L:33" x W:44”

Small Lil’ Marsh— L:50" x W:60"

Medium Lil’ Marsh– L:60" x W:80”

Art Marsh– L:60" x W:80”

Marshmallow– L:60" x W:80”

Cuddle Puddle– L:100" x W:100"

Braided Marshmallow– L:60" x W:80”

What is the difference between the Lil' Marsh and the Marshmallow?

The Lil’ Marsh and the Marshmallow differ in thickness .The Marshmallow faux fur pile is about 2x thicker than the Lil’ Marsh. The Lil’ Marsh is 400 GSM–it’s light, breathable, and still as soft and cozy as its big brother. The Marshmallow is 1,000 GSM– think of a heavier, luxe faux fur pile that will be a statement piece in your home and keep you warm year round.

Do you plan on offering new sizes, colors, or products in the future?

Yes, please sign up for our newsletter to receive email updates about restocks and new product releases. We're always working on improving our company and we would love to hear your thoughts about what you would like to see in the future. Please email us at help@unhide.us if you have any suggestions or feedback!

How do I know which size blanket I should buy?

We recommend the X-Small Lil’ Marsh for pets or babies. If you’re looking for a throw blanket that is not too heavy and you can take with you anywhere, then the Small Lil’ Marsh is the best option– typically best for 1 person. We recommend Medium Lil’ Marsh if you’re looking for a blanket that you can cuddle up in with friends. If you want something thicker and more warm, then Marshmallow is a great option. If you want a blanket that fits the whole family, the Cuddle Puddle is the way to go. Lastly, we recommend the Braided Marsh if you want a breathable and light blanket!

How do I know if I should buy the standard or plus size in the Binger/Shleepy?

Our standard Binger/Shleepy fits sizes 0-16( XS-XL). The plus version fits sizes 18-24 (2XL-4XL). 

What are the dimensions of the Squish pillow?

L: 20” x W: 20”