Cozy things take time.

Due to incredibly high demand (thank you!) we are currently out of stock and working as fast as we can to get you cozied up to UnHide. In order to ensure you get the color and size you want, we recommend ordering ASAP. We expect to sell out again โ€“ so reserve your new furry friend today.

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FAQs

Many frequently asked questions are answered below. If you have any other questions, need a little guidance, or just want to say hi, we're here for you.

  • How should I wash my blanket?

    We recommend machine washing your blanket cold and hang drying or dry cleaning. Please avoid high heats!

  • What should I do if my blanket is different after I washed it?

    ย It's really unlikely that the blankets are getting ruined as they did pass in house and third party testing for "tumble dry low" instructions (they were tested through production as well so all lots passed). Shedding is possible or even likely, but the blanket is just 100% polyester so it shouldn't be getting ruined in the wash. If the blanket is dry cleaned or washed gently and tumble dry no-low heat, then the quality should be roughly the same. As with all synthetic fiber goods, some degradation does occur with general wear and tear.
  • What should I do if my blanket arrives damaged?

    We apologize that your blanket is damaged upon arrival! If you received your blanket damaged, please send us photos to unhide@help.us. If the issue cannot be fixed and the blanket cannot be repaired, we can provide you with a new blanket at no cost to you. If we can repair the product, we will provide you with a return label and will send you a new blanket once we receive your return.
  • What should I do if I need to cancel or change my order?

    Once your order leaves our warehouse, we can't make any changes to the order. This includes changing the shipping option, shipping address, or item. If your order has not yet shipped out, we can try to change the product or cancel your order and reprocess it with the correct information. However, if your order has shipped out and you realized that the address is wrong, we recommend contacting the carrier to try to have the address changed or set up mail forwarding. Otherwise, the order will likely be returned to us. If the order is returned to us, we will issue a full refund. In the meantime, we recommend placing a new order while waiting on an order to be returned to the sender in case stock is low since we may not be able to immediately re-send an order back out.
  • What are the dimensions of the blanket?

    Our X-Small Lilโ€™ Marsh is L:33" x W:44โ€. Our Small Lilโ€™ Marsh and Art Marsh are L:50" x W:60". Our Medium Lilโ€™ Marsh and our Marsh 2.0 are L:60" x W:80โ€, and our Cuddle Puddle is L:100" x W:100".
  • What is the difference between the Lil' Marsh and the Marshmallow?

    The Lilโ€™ Marsh and the Marshmallow 2.0 differ in thickness. The Marshmallow 2.0 is about 2x the size of the Lilโ€™ Marsh and we recommend the Marshmallow 2.0 more for bed/sofa throws. The Lilโ€™ Marsh is a great office, travel, and guest blanket. The Lilโ€™ Marsh is 400 GSM, the Marshmallow 2.0 is 1,000 GSM. The Art Marsh is 1,000 GSM.
  • What colors and sizes are available?

    The Lilโ€™ Marsh comes in the Beige Bear color, while the Marshmallow color comes in Snow White, Silver Fox, Charcoal Charlie, Night Owl, and Mocha Shar Pei. The Art Marsh comes in a rainbow color. All of our blankets are the same dimensions (L:50โ€ x W:60โ€).
  • What materials are used for the blankets?

    Our blankets are made of 100% Faux Chinchilla Polyester.
  • When will products that are sold out now come back in stock?

    If you have purchased from us before or have signed up for our emails, you will be notified when the item is back in stock. If you have not purchased from us before or havenโ€™t signed up for emails, please email us at help@unhide.us so we can ensure you are on our mailing list.
  • Do you plan on offering new sizes, colors, or products in the future?

    Yes, please sign up for our newsletter to receive email updates about restocks and new product releases. We're always working on improving our company and we would love to hear your thoughts about what you would like to see in the future. Please email us at help@unhide.us if you have any suggestions or feedback!
  • Do you wholesale to other retailers?

    Currently, we do not generally wholesale to other retailers. If you are interested in wholesale, please email us at help@unhide.us and we will reach out to you if anything changes.
  • How can I apply a coupon code to my order?

    In checkout, thereโ€™s a place for you to enter your promo code above where the cost of your order is listed.
  • What is my order status?

    Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door.
  • Can I place a gift order?

    Yes! We do not include a price inside of our packages. If you want the person to be able to exchange the blanket if need be, please provide the person with your order number.
  • Can I include a gift message in my order?

    Unfortunately, we do not have that set up yet. Weโ€™re working on this for the future!
  • Can I order a gift card?

    Unfortunately, we currently do not have a system in place for gift cards. We are working on this for the future!
  • What is your return/exchange policy?

    We currently do not offer exchanges, however, if the blankets havenโ€™t been used or are not damaged, we are happy to issue you a refund. To start the return process, please access your return label at https://unhide.us/a/returns and email us once you have shipped the package. Please feel free to place a new order after you have received your refund.
  • Do you ship internationally or to PO boxes?

    We currently ship domestically and internationally. We do not recommend shipping to PO Boxes. Our main carriers are UPS and Fedex, however, orders shipping to PO boxes are through USPS.
  • How long should my order take to arrive?

    We offer complimentary free ground shipping in the United States. You will receive your order 5-7 days after the purchase is made. However, due to COVID-19 these dates may vary.
  • My tracking links shows as delivered but I never received my package. What should I do?

    Please contact your local carrier to see if a parcel has been left for you. In some cases, a parcel will be left with a local carrier's office if the recipient is not available for delivery. In most cases, however, the parcel may be accidentally delivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands. If you have not been able to locate the parcel, please contact help@unhide.us so we can investigate further.
  • How can I exchange a gift I received from someone?

    Please contact customer service at help@unhide.us.
  • How can I contact customer support?

    If you have any questions or need any help regarding products or orders, please email us at help@unhide.us and we would be glad to assist you. We look forward to interacting with you!
  • Still have questions?